IMPORTANT: THIS TECHNICAL SUPPORT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (EITHER INDIVIDUALLY OR COLLECTIVELY ON BEHALF OF YOUR BUSINESS ENTITY) AND TSH TECH LLC. READ IT CAREFULLY. AMONG OTHER PROVISIONS, IT CONTAINS TERMINATION AND WARRANTY INFORMATION AND LIABILITY DISCLAIMERS. BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS TECHNICAL SUPPORT AGREEMENT. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT USE THE SERVICES. CONTINUED USE OF OUR SERVICES SIGNIFIES YOUR CONTINUED ACCEPTANCE OF THESE TERMS AND ANY FUTURE CHANGES TO THEM.

This Technical Support Agreement (“Agreement”) is made between you and TSH Tech LLC , part of the TSH Group of Companies , registered in the State of Delaware, USA.

  1. Definitions

    1. “Agreement” means this Technical Support Agreement.

    2. “Applicable Law” means all applicable laws and regulations.

    3. “Incident” means a single support request related to the Software.

    4. “Licensee” means you or any authorized user of TSH Tech Software.

    5. “Services” means technical support services provided by TSH Tech LLC .

    6. “Software” means the proprietary software provided by TSH Tech LLC .

    7. “Support Pricing Agreement” means any agreement outlining support terms, including payment and service limitations.

    8. “Term” means the duration of this Agreement.

    9. “Territory” means worldwide, unless restricted by law.

    10. “You” or “Your” means the individual or entity accepting this Agreement.

  2. Services

    TSH Tech LLC agrees to provide support services for the Software within the scope of this Agreement. Services include assistance with installation, configuration, troubleshooting, and resolution of software-related technical issues. Support will be provided via email, ticketing system, or any other method TSH Tech LLC may designate.

  3. Intellectual Property Rights

    All rights, title, and interest in and to the Software and related materials, including all intellectual property rights, remain the sole property of TSH Tech LLC . You agree not to copy, modify, distribute, or reverse-engineer any part of the Software.

  4. Priority Support Fees

    Access to premium or priority support services may be subject to additional fees as outlined in your Support Pricing Agreement. All fees must be paid in accordance with agreed billing terms.

  5. Term and Termination

    This Agreement is effective from the date of your acceptance and shall continue until terminated. Either party may terminate this Agreement with written notice. Upon termination, your access to support services will end, and you must cease use of any support tools or software provided.

  6. Warranties; Disclaimer

    TSH Tech LLC will make commercially reasonable efforts to resolve reported Incidents. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY.

  7. Limitation of Liability

    IN NO EVENT SHALL TSH Tech LLC BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT OR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  8. Indemnification

    You agree to indemnify, defend, and hold harmless TSH Tech LLC from any claims, damages, liabilities, and expenses arising from your use of the Services or violation of this Agreement.

  9. Miscellaneous

    This Agreement is governed by the laws of the State of Delaware, USA. Any disputes shall be resolved in the courts of Delaware. This Agreement constitutes the entire understanding between you and TSH Tech LLC regarding the subject matter and supersedes all prior agreements.
If you have any questions regarding this EULA, please contact legal@tshtech.us.
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